Saint Mary's College of California Library

Troubleshooting

Frequently Asked Questions

 

I have a library card, but can't connect.

Are you a student, staff or faculty member at Saint Mary's College? Alumni and community borrowers are not eligible to use the subscription databases because of licensing agreements.

 

I'm eligible, but I don't have an SMC ID card.

You need an SMC ID card in order to connect to the databases. Contact the Business Office to get this process in motion (925) 631-8001.

 

I get to this screen with a big tree on it, and it asks for my Library barcode number. What is that?

The screen you are looking at is the EZProxy screen. It requires that you type your last name (in lowercase letters), and input the 14 digit barcode number from the back of your SMC ID.

 

I've put in my barcode number and it says that it is incorrect.

It is possible that the barcode number you have on your card, and the barcode number on file in the Library are different. To check this, call the Circulation Desk: (925) 631-4229.

 

I've put in my information in the EZProxy screen, and it won't connect to the database.

The database may be down. Please report it to the Library (925) 631-4229, and try again later. Also send an e-mail to Linda Wobbe at lwobbe@stmarys-ca.edu.

 

I still can't connect.

There are several possible scenerios here:

  1. Firewalls: If you are trying to connect from work, there may be a firewall or other security preventing access. Please contact the System administrator of your workplace to see if this is so. You can also ask them if he/she can open Port 2048 for you.

  2. Browser settings:

    3. 'Cookies' must be enabled
    Popups must be allowed
    Sometimes it is helpful to clear history/caches on your computer

    To change browser settings:
    Internet Explorer: Select Tools, then Internet Options, then Security, to see if the Library site has been restricted (cookies not enabled). The General tab allows the history clearance.
    Mozilla and Netscape: Select Edit, then Preferences, then Advanced, then Scripts and Plug-ins. If the cookies are enabled, they will be checked. Select Cache to clear the history. Allow Popups under the Privacy and Security tab.
    Safari: Choose the Safari heading, allow popups. Also select Preferences, then Security to indicate the security level for cookies. (An excellent choice is "only from sites you navigate to"). Go back to Preferences to clear the history.
  3. Try a different browser. Certain browsers do not connect well with specific databases, or there may be a problem with the browser bundled with your Internet Service provider. You may wish to have more than one browser on your computer, or update an older version of a browser.
    Internet Explorer
    Netscape
    Mozilla
    Safari (for Mac users only)

 

How can I email full text articles from the databases?

  1. If there is no option in the database to email the article, use the File menu on your browser, select Edit/Select All, then Copy and Paste the full text into your web-based email message and send it to yourself.
  2. Redo your search in the various databases from home. Use the database from the Library's home page http://library.stmarys-ca.edu in the Databases section. Once you log in to the database using your last name and 14-digit Library Barcode number on the back of your id card, you will be able to do your search and print or download to your computer the articles you want.

If you have a link to an article that you want to access from off campus:

  • Put this authentication information in front of the link in your email;
    http://hokhmah.stmarys-ca.edu:2048/login?url=
    So your link looks like:
    http://hokhmah.stmarys-ca.edu:2048/login?url=
    http://www3.interscience.wiley.com/cgi-bin/abstract/118566767/ABSTRACT
    Clicking on the link should prompt our authentication page. Once you login as described above, the article should open.

If you have a DOI: Digital Object Identifier:

  • Put the digital object identifier in the form of
    http://hokhmah.stmarys-ca.edu:2048/login?url=http://dx.doi.org/[the number they give you]
    Here is an example of that form:
    http://hokhmah.stmarys-ca.edu:2048/login?url=
    http://dx.doi.org/10.1037/0096-1523.22.3.582
    Once you login, you will go directly to the article.

 


Saint Mary's College of California Library